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Airline Customer Service Agent Needed In Canada - APPLY

Airline Customer Service Agent Needed In Canada – APPLY

Purpose of Position: To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

  • Using an airline computerized system: Make reservations and assessing fares; Ticketing and complete daily sales reports; Passenger check-in; Check, weigh the baggage, calculate any excess baggage charges and process payment.
  • Make general passenger announcements.
  • Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
  • Provide outstanding customer service answering general inquiries at the airport.
  • Assist passengers requiring special handling.
  • Handle and resolve customer complaints.
  • Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Other related duties as assigned.

Depending on the base, other duties may include:

  • Cargo processing.
  • Handle missing baggage and damaged baggage claims.
  • Jet-way operation.
  • Conduct radio communications with aircraft and record flight information.

Qualifications:

  • Minimum one year of customer service experience.
  • General computer experience required, including the ability to type and navigate the internet.
  • Must have a high school diploma or equivalent.
  • Demonstrated judgment and problem-solving ability and effective decision-making skills.
  • Excellent interpersonal and communications skills.
  • Ability to work and handle tight deadlines and prioritize multiple tasks.
  • Previous airline experience or post-secondary courses in travel and tourism are definite assets.
  • Knowledge of Dangerous Goods regulations an asset.
  • Must successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
  • Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
  • English language required.
  • French language is considered an asset.

APPLY HERE

 

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