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MainOne Technical Support Internship For Young Nigerians

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MainOne Technical Support Internship For Young Nigerians

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

Number to Hire: 3
Job Type: Contract
Minimum years of Experience: 1

Responsibilities

The Technical Support Intern will be responsible for the following functions:

  • Configure, test, and provision customers on the CRM platform.
  • Coordinate 3rd party installation and support activities.
  • Assign new requests/opportunities captured from the MainOne website.
  • Run weekly reports on incidents – opportunities and complaints.
  • Network management and monitoring.
  • Perform 1st level fault troubleshooting tasks.
  • Liaise with OEM to resolve technical related issues.
  • Liaise with the vendor(s) for customer installations.
  • Escalate unresolved issues to the appropriate teams.
  • Critically analyze customer complaints and issues with a bid to provide lasting solutions.
  • Continually drive customer satisfaction through the speedy resolution of complaints.

Qualifications, Skills & Competencies

  • B.Sc/HND in Electrical & Electronics Engineering
  • Excellent communication skills.
  • Multitasking skills.
  • CCNA Certification and previous experience in a similar position will be an added advantage.

Demands of the Job

  • This is a shift based role.
  • The job requires a lot of patience and exemplary communication skills.
  • The selected candidate will be required to communicate constantly with customers to understand requests, complaints, and follow up until issues are resolved.

For More Information:

CHECK HERE

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Internships

Transnet Young Professional In Training Programme For Young South Africans.

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Transnet Young Professional In Training Programme For Young South Africans.

The purpose of the Young Professional in Training (YPT) position is to increase the available pool of resources and skills within the ICT Department first focusing mainly on Mobile Champion role. The programme is scheduled to run for 2 years where the YPT will also be exposed to other related ICT activities.

Training Elements

  1. Key Focus Areas:
    The YPT will be provided with the following training and/or exposure:
    • Attend TPL Quarterly Cost Meetings and ICT Cost Management Meetings
    • Prepare/create SAP purchase requisitions for invoices and procurement of items as required by CIO and management of
    the ICT functions, etc.
    • Verify contractor timesheets and hourly rate charged against contract and invoice billed
    • Ensure accuracy and timeous processing of ICT invoices from ICT service providers for payment by Finance
    • Ensure cost baselines are signed off for ICT services
    • Process payment of project costs to appropriate project sanction number
    • Liaise with ICT service providers on outstanding invoices to timeously resolve queries, etc.
    • Liaise with Procurement and Finance Depts. on issues relating to ICT budget and processing of ICT invoices
    • Ensure all invoices on statements for ICT vendors are addressed timeously and approved by responsible ICT
    managers/personnel
    • Investigate invoice queries, prepare and ensure accruals are raised for work completed in that month in reference to the
    Purchase Order issued
    • Cost Management – prepare and capture budget on SAP and monitor departmental Operating and Capital Budgets
    • Track actual postings on each GL against budgeted cash flows and report on any deviations and correct misallocations
    • Review telephone expenses, print costs for departments and address concerns as well as administering and monitoring all
    ICT departmental telephone usage and cost
    • Prepare journal for Business Connexion copy charges against TPL cost centers
    • Monitor and set reminder for the renewal of ICT Software Licenses and follow up with responsible personnel for proper
    documentation for renewals
    • Managing ICT SAP Contracts and set reminder for renewal
    • Extraction of SAP figures and preparation of Opex and Capex Financial reports on a monthly basis
    • Maintain a well-organized and easily referenced filling system for invoices and financial reports
    • Other related ICT activities as assigned from time to time by the line manager/mentor

Formal Training (depending on the interest of the YPT):
• Operating Cost Budget Training
• SAP Controlling-Management Accounting (Cost Centre training)
Additional training will be determined based on requirements

Periodic Feedback:
The YPT’s will each be required to deliver a 6 monthly presentation on tasks and/or projects they were involved in and training during that period. The Young Professional in Training will also provide insight into the experience, knowledge and skills developed as a result of the exposure gained during their time at TPL.

For More Information:

Visit the Official Webpage of the Transnet Young Professional in Training Programme 2021

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