Welcome to our World
Our Vision at Millennium & Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.
We have an Ambition to operate 100 preferred hotels by year 2020.
Millennium Al Barsha is situated only minutes’ walk of the Mall of the Emirates and ideally located within the bustling Al Barsha area, Millennium Al Barsha is the perfect location for business as well as leisure travellers. This stunning property offers 299 well-appointed rooms and suites as well as 109 serviced apartments featuring all modern amenities and the latest technology. As well as an ideal setting near the world-renowned Mall of the Emirates, our destination hotel is a short distance from all business and leisure areas, World Trade Center, Downtown Dubai, The Dubai mall and just minutes from Jumeirah Beach and children entertainment Wild Wadi Waterpark.
Key Job Responsibilities
- To ensure a strong product knowledge of hotel services and facilities to provide an efficient service to hotel guests
- To ensure telephone standards are adhered to as laid out in the telephone and company SOP
- To ensure that all phone lines are answered within 3 rings and in the correct manner
- To ensure the highest standard in customer service and etiquette
- To ensure that the guest’s name is used where possible
- To have full knowledge and understanding of each Department Heads position and their role to know who all members of staff are within the hotel
- To have a complete operational knowledge of the hotel, including geographical layout, services provided and security
- To be knowledgeable about daily functions and activity in the hotel in order to deal effectively with guest queries
- To be aware of all VIP guests within the hotel
- To deal with guest inquiries in an efficient, accurate and courteous manner.
- Good command of English and Arabic will be a plus
- Computer literate and customer focus
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